Ten new agents next month?Ready for real tickets by Friday.
Fabella asks a few quick questions, then builds your first draft. Free to start, no card.
Ideas for your new agents:
How we sound in chatRequests to delete customer dataBug reports devs can useEvery new agent gets a different onboarding.Fix that once.
When you hire every month, onboarding turns into shadowing whoever has time. The answers drift, the tone drifts, and your best agents spend their week explaining the same things.
Say it once
Talk Fabella through your policies, tone and escalation rules once, the way you would on a new agent’s first morning.
Practise on fake tickets
Scenarios put new agents in front of the tickets that trip people up, before a real customer is waiting.
Keep it current
When a policy or the product changes, edit the course. Next month’s hires get the new version.
How Vibe Authoring works
From your head to everyone’s, before lunch.
01
Tell Fabella what you know
What a new agent should handle alone by Friday, and what they should always escalate.
02
Fabella builds the training
Scenarios on real ticket types and a triage quiz, built around your playbook.
03
Send it. Done.
Invite each month’s new agents, and see how each person did.
Questions we hear
How long does it take to build?
A first draft takes about 10 minutes. Use the rest of the hour to sharpen the scenarios with real tickets.
Can I see how the new agents did?
Yes. Fabella shows who completed the course and how each person did.
Does it work for agents in other countries?
Yes. Fabella works in many languages, so you can build a version for each language your agents support customers in.
Your playbook.Every new agent’s first week.
Start free. Your first course is ready before your coffee gets cold.
